Admin Juma't, 30/09/2022 Umum 256 hits
In the industrial revolution 4.0, people have been required to
always be literate in information technology, one of which is internet
technology which is a data network that connects the whole world. This
study aims to describe the efforts made by PT. Telkom Merauke in
improving the quality of its services to the community, as well as what
factors influence it. This study used a qualitative descriptive approach
where the research data were obtained from observations and interviews.
The results of the study indicate that the Telkom Merauke Office in
providing new installation services for Indihome is currently quite
good. this can be seen from the completion time of the new Indihome
installation which takes 3 (three) days with an installation fee of Rp.
550,000. Including the state of public services related to this pandemic
period, one of the breakthroughs that has been launched is the
MyIndihome application. The goal is that Indihome customers from home
can download the application then choose the new Indihome installation
feature, then come to the Telkom office to apply for a new Indihome
installation. Factors influencing the process of installing new Indihome
services at the Telkom Merauke Office. These factors consist of
supporting factors such as office infrastructure and innovations.
Meanwhile, the inhibiting factors are public awareness, lack of public
awareness in preparing the requirements for the new installation of
Indihome so that services cannot be carried out optimally.
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